Support

Tell us what happened — we'll figure it out. The bot responds immediately and knows everything about the app; if your question is about payment or access, it will forward it to a human.

Telegram bot @EngBuddySupportBot — the fastest way. Responds 24/7. Email support@engbuddy.ru — if you prefer writing an email or need to attach a screenshot. Channel We post app updates here.

Frequent questions

Parleo can't hear me

The browser asks for microphone permission once. If you declined then, open site settings in your browser and allow access, then refresh the page. In a noisy place, text input helps — the button next to the microphone.

Didn't receive the code email

The email comes from "Parleo" within a minute after payment. Check your spam folder. The code is also visible on the page you were redirected to after payment. If you don't receive the email, write to us from the email address you used for payment.

Out of voice minutes

Without a full subscription, you can speak aloud a limited number of times — this is a trial and it doesn't refresh daily. Text conversation remains free forever. With a full subscription, voice returns.

Code doesn't work on a second device

One code works on two devices — usually a phone and a computer. If you changed your phone and a third device isn't allowed, write to us: we'll unlink the old one.

I have an iPhone

There is no app in the App Store, but Parleo can be added to your Home screen and works like a regular app — with its own icon and in full screen. Open engbuddy.ru/app in Safari, tap the Share button at the bottom, and select Add to Home Screen. The Android app can be downloaded directly from the website, so it also installs on phones without Google services.

I want to delete my data

In the app, open the menu and select "Delete my data" — your dictionary, sessions, mistakes, and points will be removed from the server immediately. If the app has already been deleted, write to us and we will remove them manually. Details can be found on the data deletion page.

I want a refund

We'll refund for unused days. Write to support@engbuddy.ru from the email address you used for payment and specify the payment date. Funds are returned within ten business days.

Money charged, but no access

Write us an email and the approximate payment time — we'll find it and issue the code manually. We'll resolve this on the same day.